Duty of Care Operating Procedures. More details to be found in the link below.
Maritza de Villiers – General Manager
With over 15 years’ experience in the hospitality Maritza started her career in banqueting at KievitsKroon Country Estate and thereafter joined the team at Gallagher Estate.
Sun City beckoned and she spent 5 years as the Events & Reservations Manager for the 4 Hotels within the Resort. Following a move to Cape Town, she took up position as Special Events and Inventory Manager for The Pavilion Leisure and Management Group. This led to her later appointment as Meeting & Events Manager for Marriot, Crystal Towers as the first Marriot opening in South Africa. With a special passion for Revenue Management she now leads the team at the Fiesta Royale Hotel in Accra, Ghana as the General Manager.
Samuel Oblitey Otoo – Group Financial Controller
Samuel is the Group Financial Controller and Head of Finance & Admin Department at Fiesta Royale Hotel & Residences. He is a self-motivated and achievement-orientated Charted Accountant for over fifteen years, with extensive knowledge in Tax Planning, Financial Controlling, Auditing, Corporate Governance, Credit Risk Management, Banking, Debt and Revenue Management, Customer Care and a Training Facilitator.
Samuel has had over 20 years working experience with the Audit Service, Internal Revenue Service (now part of GRA), Electricity Company of Ghana, Allied Coldstores and a seven year stint with Zenith Bank Ghana Limited where he held various positions. He also holds a EMBA in Finance from the University of Ghana Business School and currently a lecturer in Taxation for the Institute of Charted Accountants (ICA) – Ghana students.
Anthony Adukpo – Food and Beverage
Anthony is the Food and Beverage Manager, he holds a Higher National Diploma (HND) from the College of Professional Studies in United Kingdom (UK). He has been working in the Hospitality Industry since he completed his National Service in 1996 and so can boast of 20 years of relevant experience within the hospitality industry. His career started in 1997 at Labadi Beach Hotel as a waiter and a barman.
Anthony has worked in various positions with other 4 and 5-star hotels such as Golden Tulip Hotel, La Palm Royal Beach Hotel, Holiday Inn and Movenpick Ambassador Hotel all in Accra, Ghana. Anthony Adukpo is experienced, dynamic and results-oriented; ensuring that the service exceeds the customers’ expectations.
DCOP Douglas Akrofi Asiedu (Rtd). jsc – Security
Douglas is the Security Co-ordinator of Fiesta Hotels and Residences as well as Fiesta Warehouse in Accra, Ghana. He was the National Co-ordinator, National Disaster Management Organisation (NADMO) from September 2007 to January 2009.
He served in the Ghana Police Service for 41years and held top positions including Regional Commander Accra, Brong-Ahafo and Northern Regions. He was also the Staff Officer to the Inspector-General of Police. He was awarded High Commendation by the Inspector-General of Police for good work done. He received his training at the Ghana Armed Forces Command and Staff College, Junior Division. DCOP Douglas Akrofi Asiedu retired honourably from the Ghana Police Service in August 2007.
Frances Victoria Asah-Addo – Human Resources
Frances is the Group HR Manager for Fiesta Hotels and Residences. She has over 20 year’s progressive experience in general administration and management with specific expertise in the entire employee lifecycle of HR management. Frances has a BSc (Hons) in Biochemistry and a post-graduate degree in an HR Management from University of Wales, UK.
Frances has working experience which spans across Food & Agriculture of the United Nations, Grant Thornton and Imperial Chemical Industries, Nestle Ghana Limited and later Halliburton Ghana Limited in various capacities. At the latter place of work she was certified as a Talent Selection and Succession Management Trainer for the West Africa Area operations. She has strong motivational skills with ability to co-ordinate and breakdown complex requirements to achieve results ultimately. Apart from her exhibiting a model character, high level of business ethics, integrity and performance, she has excellent communication and people-centric skills. With Frances, ‘excellence is her trademark’.
Francis Kwame Yeboah – Maintenance
Francis is the Assistant Maintenance Manager but currently acting in the capacity of Head of Maintenance. He holds professional skill certifications in General Electricals (1997), Network Essentials Plus (2008), Microsoft Certified System Engineering (2010) and Cisco Certified Network Associate (2013).
Francis earlier worked with Cal Wal Limited (now trading as Fiesta Royale Hotel & Fiesta Residences) that saw to the construction of the Hotel; he was part of the electrical engineering team that undertook all electrical installations in the year 2001.
Having exhibited hard work and commitment, he was employed permanently in 2003 as an Electrician and has risen through the ranks to his current position. On the job, he has also acquired training in the areas of Business Skills Enhancement, Customer Service, Effective Leadership Skills just to mention a few. Francis heads a technical team of twenty-nine (29) consisting of Plumbers, Electricians, Refrigeration and Air-Condition technicians, Carpenters, Painters, Tilers, Pool attendants, Masons, Gardeners among others.
Maude Larsey – Housekeeping
Maude is currently the Executive Housekeeper for Fiesta Royale Hotel.
She has pursued education in various institutions to attain qualifications in the various areas including Ho Polytechnic IMD (Institutional Management Diploma), Accra Polytechnic (Catering), National Vocational Training Institute and Hutchcraft Sugarcraft School (Cake Decorating).
With her educational background, and the skills acquired from her working experience, Maude is highly flexible and adaptable to change. She has worked in various capacities as Waitress, Cashier, Dessert Cook, Cook, Tutor, Floor Supervisor and currently Executive Housekeeper. Maude has also won numerous awards including Best Housekeeper of the Year – Awarded by the Ghana Hotels Association.
Yvonne Eyeson – Sales & Marketing
Yvonne received her education in the field of Hospitality Management from Career Development Institute (Diploma) and the Ghana Institute of Management & Public Administration (GIMPA) where she acquired her First Degree. Highly motivated, she enrolled with University of Ghana Business School where she obtained an Executive Master of Business Administration (EMBA) – Marketing option in December 2013.
With close to 20 years of experience in the Hospitality Industry in key areas such as Front Office Operations, Sales Management, Marketing, Event Planning, Customer Service Management, Customer Care, and Leadership, she has led the Fiesta Royale Hotel Sales & Marketing team since 2011.
Yvonne is also a Certified Customer Service Trainer from the Service Quality Institute and Certified Hospitality Supervisor from the Education Institute of the American Hotel and Motel Association. With a passion for clear, effective communication, Yvonne brings a wealth of creativity, discipline and marketing experience to Fiesta Royale Hotel. Her great Relationship Marketing skill which cuts across to all clients in the aim of making each guest feels like a “Royale” is her key hallmark!