Duty of Care Operating Procedures. More details to be found in the link below.
Maritza de Villiers – General Manager
With over 15 years’ experience in the hospitality Maritza started her career in banqueting at KievitsKroon Country Estate and thereafter joined the team at Gallagher Estate.
Sun City beckoned and she spent 5 years as the Events & Reservations Manager for the 4 Hotels within the Resort. Following a move to Cape Town, she took up position as Special Events and Inventory Manager for The Pavilion Leisure and Management Group. This led to her later appointment as Meeting & Events Manager for Marriot, Crystal Towers as the first Marriot opening in South Africa. With a special passion for Revenue Management she now leads the team at the Fiesta Royale Hotel in Accra, Ghana as the General Manager.
Samuel Oblitey Otoo – Group Financial Controller
Samuel is the Group Financial Controller and Head of Finance & Admin Department at Fiesta Royale Hotel & Residences. He is a self-motivated and achievement-orientated Charted Accountant for over fifteen years, with extensive knowledge in Tax Planning, Financial Controlling, Auditing, Corporate Governance, Credit Risk Management, Banking, Debt and Revenue Management, Customer Care and a Training Facilitator.
Samuel has had over 20 years working experience with the Audit Service, Internal Revenue Service (now part of GRA), Electricity Company of Ghana, Allied Coldstores and a seven year stint with Zenith Bank Ghana Limited where he held various positions. He also holds a EMBA in Finance from the University of Ghana Business School and currently a lecturer in Taxation for the Institute of Charted Accountants (ICA) – Ghana students.
Anthony Adukpo – Food and Beverage
Anthony is the Food and Beverage Manager, he holds a Higher National Diploma (HND) from the College of Professional Studies in United Kingdom (UK). He has been working in the Hospitality Industry since he completed his National Service in 1996 and so can boast of 20 years of relevant experience within the hospitality industry. His career started in 1997 at Labadi Beach Hotel as a waiter and a barman.
Anthony has worked in various positions with other 4 and 5-star hotels such as Golden Tulip Hotel, La Palm Royal Beach Hotel, Holiday Inn and Movenpick Ambassador Hotel all in Accra, Ghana. Anthony Adukpo is experienced, dynamic and results-oriented; ensuring that the service exceeds the customers’ expectations.
Frances Victoria Asah-Addo – Human Resources
Frances is the Group HR Manager for Fiesta Hotels and Residences. She has over 20 year’s progressive experience in general administration and management with specific expertise in the entire employee lifecycle of HR management. Frances has a BSc (Hons) in Biochemistry and a post-graduate degree in an HR Management from University of Wales, UK.
Frances has working experience which spans across Food & Agriculture of the United Nations, Grant Thornton and Imperial Chemical Industries, Nestle Ghana Limited and later Halliburton Ghana Limited in various capacities. At the latter place of work she was certified as a Talent Selection and Succession Management Trainer for the West Africa Area operations. She has strong motivational skills with ability to co-ordinate and breakdown complex requirements to achieve results ultimately. Apart from her exhibiting a model character, high level of business ethics, integrity and performance, she has excellent communication and people-centric skills. With Frances, ‘excellence is her trademark’.
Francis Kwame Yeboah – Maintenance
Francis is the Assistant Maintenance Manager but currently acting in the capacity of Head of Maintenance. He holds professional skill certifications in General Electricals (1997), Network Essentials Plus (2008), Microsoft Certified System Engineering (2010) and Cisco Certified Network Associate (2013).
Francis earlier worked with Cal Wal Limited (now trading as Fiesta Royale Hotel & Fiesta Residences) that saw to the construction of the Hotel; he was part of the electrical engineering team that undertook all electrical installations in the year 2001.
Having exhibited hard work and commitment, he was employed permanently in 2003 as an Electrician and has risen through the ranks to his current position. On the job, he has also acquired training in the areas of Business Skills Enhancement, Customer Service, Effective Leadership Skills just to mention a few. Francis heads a technical team of twenty-nine (29) consisting of Plumbers, Electricians, Refrigeration and Air-Condition technicians, Carpenters, Painters, Tilers, Pool attendants, Masons, Gardeners among others.
Maude Larsey – Housekeeping
Maude is currently the Executive Housekeeper for Fiesta Royale Hotel.
She has pursued education in various institutions to attain qualifications in the various areas including Ho Polytechnic IMD (Institutional Management Diploma), Accra Polytechnic (Catering), National Vocational Training Institute and Hutchcraft Sugarcraft School (Cake Decorating).
With her educational background, and the skills acquired from her working experience, Maude is highly flexible and adaptable to change. She has worked in various capacities as Waitress, Cashier, Dessert Cook, Cook, Tutor, Floor Supervisor and currently Executive Housekeeper. Maude has also won numerous awards including Best Housekeeper of the Year – Awarded by the Ghana Hotels Association.
Yvonne Eyeson – Sales & Marketing
Yvonne received her education in the field of Hospitality Management from Career Development Institute (Diploma) and the Ghana Institute of Management & Public Administration (GIMPA) where she acquired her First Degree. Highly motivated, she enrolled with University of Ghana Business School where she obtained an Executive Master of Business Administration (EMBA) – Marketing option in December 2013.
With close to 20 years of experience in the Hospitality Industry in key areas such as Front Office Operations, Sales Management, Marketing, Event Planning, Customer Service Management, Customer Care, and Leadership, she has led the Fiesta Royale Hotel Sales & Marketing team since 2011.
Yvonne is also a Certified Customer Service Trainer from the Service Quality Institute and Certified Hospitality Supervisor from the Education Institute of the American Hotel and Motel Association. With a passion for clear, effective communication, Yvonne brings a wealth of creativity, discipline and marketing experience to Fiesta Royale Hotel. Her great Relationship Marketing skill which cuts across to all clients in the aim of making each guest feels like a “Royale” is her key hallmark!
Comm. Bampo – Head of Security
Paul is the Head of Security, a Retired Superintendent Police Officer with a strong background in security both practically and in terms of education. He is an all-round Police Officer with immense practical experience both nationally and internationally spanning a period of 39 years of policing and have an in-dept understanding and appreciation of security issues.
Paul has served in several command positions in Practical Policing, Investigations, Prosecution and Intelligence among others. He has also served as the Aid de Camp to The Inspector General of Police and trained in VVIP protection. He is a trained Intelligence Officer having begun his carrier from the then Special Branch later Bureau of National Investigation. On the international scene he has served on several Peace Keeping Operations where he held several positions. These include UN Peacekeeping operations in Cambodia (1992-93), Kosovo (2003-2004) and African Union Peacekeeping Operation in Darfur- Sudan (2006-2007). He also worked with UNDP Somalia where he provided Technical Advice for the governments in Somaliland and Puntland on Security (Police and Prisons).
Supt Bampo (Rtd) holds a Master of Arts degree in Conflict Peace and Security, a Bachelor of Arts degree in Sociology and Law (KNUST), a Diploma in Police administration from the University of Ghana, Legon, A certificate in Police Studies at the Ghana Police College where he received the Sword of Honor for being the Overall best Cadet. He has also attended several training courses both locally and Internationally including several courses on United Nations Peace Support Operations. He is a certified International Police Trainer.
Gifty Asirifi – Rooms Division Manager
Gifty, started her hospitality career with the very first Premier 5 star hotel in Ghana in 1995 , she has risen through the ranks in Front Office with a blend of passion and training that have equipped her to obtain her career goals.
She joined the Fiesta Royale Hotel in the 2004 as a front Office Supervisor , with hard work and dedication, she quickly moved up to Front Desk Executive and then the Assistant Front Office Manager shortly thereafter. Today she leads the front Office team as the Rooms Division Manager. Gifty is passionate about training and has attended many course including customer service, negotiation skills, communication and leadership.
Gifty is a highly motivated and results driven person and with her experience and skills acquired over the years in the industry guest satisfaction is her highest priority.