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Team

Meet the team at Fiesta Royale.
General Manager

Jaco Kotze – General Manager

Jaco started his career in the Tourism Industry in 2002 when he completed his diploma as Professional Butler at the South African Academy for Butlers.

During his working career, he has worked in very complex, international environments with large opportunity for growth within the Hotel industry. He gained extensive experience in managing large hotels of various cultures and languages.

Jaco is very motivated in making a difference in the lives of his staff members and guests. His long-term goal is to develop his skills and knowledge to the highest level of the industry. He believes in continuous learning and growth from the daily challenges within the work environment, not only for himself, but also for his team.

The experience that he has gained over the years, in all the different areas of the industry, makes him an ideal candidate to reach the goals and meet the expectations of any position in the Hospitality Industry.

 

Mr. Adukpo

Anthony Adukpo – Food and Beverage

Anthony is the Food and Beverage Manager, he holds a Higher National Diploma (HND) from the College of Professional Studies in United Kingdom (UK). He has been working in the Hospitality Industry since he completed his National Service in 1996 and so can boast of 20 years of relevant experience within the hospitality industry. His career started in 1997 at Labadi Beach Hotel as a waiter and a barman.

Anthony has worked in various positions with other 4 and 5-star hotels such as Golden Tulip Hotel, La Palm Royal Beach Hotel, Holiday Inn and Movenpick Ambassador Hotel all in Accra, Ghana. Anthony Adukpo is experienced, dynamic and results-oriented; ensuring that the service exceeds the customers’ expectations.

 

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DCOP Douglas Akrofi Asiedu (Rtd). jsc – Security

Douglas is the Security Co-ordinator of Fiesta Hotels and Residences as well as Fiesta Warehouse in Accra, Ghana. He was the National Co-ordinator, National Disaster Management Organisation (NADMO) from September 2007 to January 2009.

He served in the Ghana Police Service for 41years and held top positions including Regional Commander Accra, Brong-Ahafo and Northern Regions. He was also the Staff Officer to the Inspector-General of Police. He was awarded High Commendation by the Inspector-General of Police for good work done. He received his training at the Ghana Armed Forces Command and Staff College, Junior Division. DCOP Douglas Akrofi Asiedu retired honourably from the Ghana Police Service in August 2007.

 

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Frances Victoria Asah-Addo – Human Resources

Frances is the Group HR Manager for Fiesta Hotels and Residences. She has over 20 year’s progressive experience in general administration and management with specific expertise in the entire employee lifecycle of HR management. Frances has a BSc (Hons) in Biochemistry and a post-graduate degree in an HR Management from University of Wales, UK.

Frances has working experience which spans across Food & Agriculture of the United Nations, Grant Thornton and Imperial Chemical Industries, Nestle Ghana Limited and later Halliburton Ghana Limited in various capacities. At the latter place of work she was certified as a Talent Selection and Succession Management Trainer for the West Africa Area operations. She has strong motivational skills with ability to co-ordinate and breakdown complex requirements to achieve results ultimately. Apart from her exhibiting a model character, high level of business ethics, integrity and performance, she has excellent communication and people-centric skills. With Frances, ‘excellence is her trademark’.

 

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Gilberta Marcells – Front Office

Gilberta is the Front Office Manager at Fiesta Royale Hotel. She holds a Bachelor of Arts (BA); Psychology Major from the University of Ghana, Legon and further certification in Customer Relationship Management as well as certificate in Practice Supervision.

Prior to assuming her position at Fiesta Royale Hotel, she worked at La –Palm Royale Beach Hotel. With over 10 years of hospitality experience, she has held various positions such as Front Office Supervisor, Business Centre Supervisor, and Reservations Officer. Gilberta manages a team of thirty-three (33) personnel.

 

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Francis Kwame Yeboah – Maintenance

Francis is the Assistant Maintenance Manager but currently acting in the capacity of Head of Maintenance. He holds professional skill certifications in General Electricals (1997), Network Essentials Plus (2008), Microsoft Certified System Engineering (2010) and Cisco Certified Network Associate (2013).

Francis earlier worked with Cal Wal Limited (now trading as Fiesta Royale Hotel & Fiesta Residences) that saw to the construction of the Hotel; he was part of the electrical engineering team that undertook all electrical installations in the year 2001.
Having exhibited hard work and commitment, he was employed permanently in 2003 as an Electrician and has risen through the ranks to his current position. On the job, he has also acquired training in the areas of Business Skills Enhancement, Customer Service, Effective Leadership Skills just to mention a few. Francis heads a technical team of twenty-nine (29) consisting of Plumbers, Electricians, Refrigeration and Air-Condition technicians, Carpenters, Painters, Tilers, Pool attendants, Masons, Gardeners among others.

 

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Maude Larsey – Housekeeping

Maude is currently the Executive Housekeeper for Fiesta Royale Hotel.
She has pursued education in various institutions to attain qualifications in the various areas including Ho Polytechnic IMD (Institutional Management Diploma), Accra Polytechnic (Catering), National Vocational Training Institute and Hutchcraft Sugarcraft School (Cake Decorating).

With her educational background, and the skills acquired from her working experience, Maude is highly flexible and adaptable to change. She has worked in various capacities as Waitress, Cashier, Dessert Cook, Cook, Tutor, Floor Supervisor and currently Executive Housekeeper. Maude has also won numerous awards including Best Housekeeper of the Year – Awarded by the Ghana Hotels Association.

 

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Yvonne Eyeson – Sales & Marketing

Yvonne received her education in the field of Hospitality Management from Career Development Institute (Diploma) and the Ghana Institute of Management & Public Administration (GIMPA) where she acquired her First Degree. Highly motivated, she enrolled with University of Ghana Business School where she obtained an Executive Master of Business Administration (EMBA) – Marketing option in December 2013.

With close to 20years of experience in the Hospitality Industry in key areas such as Front Office Operations, Sales Management, Marketing, Event Planning, Customer Service Management, Customer Care, and Leadership, she has led the Fiesta Royale Hotel Sales & Marketing team since 2011.

Yvonne is also a Certified Customer Service Trainer from the Service Quality Institute and Certified Hospitality Supervisor from the Education Institute of the American Hotel and Motel Association. With a passion for clear, effective communication, Yvonne brings a wealth of creativity, discipline and marketing experience to Fiesta Royale Hotel. Her great Relationship Marketing skill which cuts across to all clients in the aim of making each guest feels like a “Royale” is her key hallmark!

 

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Samuel Oblitey Otoo – Internal Audit

Samuel is the Group Financial Controller and Head of the Finance & Administration Department. He holds an EMBA in Finance from the University of Ghana Business School. Samuel has had over 15 years working experience with the Audit Service, Internal Revenue Service (now part of GRA), Electricity Company of Ghana, Allied Coldstores and a seven year stunt with Zenith Bank Ghana Limited where he held various positions.

He is a self-motivated and achievement-oriented Chartered Accountant of over eight years, with extensive knowledge in Tax Planning, Financial Controlling, Auditing, Corporate Governance, Credit Risk Management, Banking, Debt and Revenue Management, Customer Care and a Training Facilitator.

 

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Samuel Kingsley Addison – Finance

Samuel is the Group Internal Audit Manager at Fiesta Hotels and Residences.
He holds an MBA from Anglia Ruskin University and a Post Graduate Diploma in International Finance from the Association of Business Executives, UK.
Samuel Kingsley Addison is currently pursuing a Doctorate in Business Administration at the Anglia Ruskin University in the UK.

Before assuming the Group Internal Audit position at the Hotel, he was a senior Audit Manager at Kufuor and Associates a firm of Chartered Accounts and Management Consultants for over 10 years where he did extensive audit with a wide range of organizations in the Services, Educational, Financial, and Manufacturing industries.

 

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Mauricio Geral – Kitchen

Mr. Mauricio Geral is a South African and is the Executive Chef of the Fiesta Royale Hotel.

Chef Mauricio has over 10years experience in the hospitality industry, specifically with working in the kitchen, and has worked his way up over the years from being a steward all the way up to his current position.

Chef has been trained in France, Spain and South Africa and is now a qualified butcher as well as holds many professional diplomas in the Pastry, Hot and Cold Kitchen. He is hardworking, truthful and incredibly humble. Chef has an ardent interest in training younger chefs and his mindset of always having room for improvement.

Chef’s motto: “Never trust a skinny chefs cooking!”

 

Management Team

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